Frequently Asked Questions

1. Choose your apartment – Note down the apartment(s) reference(s)

2. Contact Equinox to confirm availability by providing arrival date and duration of rental. Equinox will inform you of possible rental options and conditions.

3. Once you have selected your apartment and accepted the rental conditions, prepare and send us the following information, if you are:

I. A company:

  • Copy of the Company’s deed of incorporation.
  • Copy of the power-of-attorney granted to the Company’s legal representative and copy of his /her passport or ID.
  • Copy of last year’s Corporation Tax Return.
  • Copy of the future tenant’s passport or ID.

II. Self-employed:

  • Copy of ID or Passport.
  • Copy of the last Tax Return as well as any other information that proves the source of income.

III: Employee:

  • Copy of your employment contract or letter from your employer stating employment seniority and type of labor contract (provisional or permanent).
  • Copy of last 3 pay slips.
  • Copy of passport or ID.

IV.  Student:

  • Letter of acceptance from host University.
  • Permanent address in home country.
  • Copy of passport or ID.
  • Financial surety (please contact Equinox).

4. Pay

Proceed with payment per schedule to be provided by Equinox.

5. Booking conditions

Book with half a month’s rent by bank transfer, credit card or by paypal to be deducted from the 2 month security deposit (the owner may request other guarantees).

6. Check in´s

Handing over of keys will take place from Monday till Friday from 9:30 a.m. to 7:00 pm Check-in/out during weekends or after 7:00 p.m will have an additional cost of 45 euros.

7. Agency Fee

A. Rental from 6 months to 10 months: 100% of one month rental plus applicable VAT.

B. Rental between 4-5 months: 80% of one month rental plus applicable VAT.

C. Rental between 1-3 months: 60% of one month rental plus applicable VAT.

D. Rental for 11 months and more: 10% of the anual rental fee plus applicable VAT.

8.Cancelation policies

Penalty for cancelling the reservation within 72 hours before arrival:  one month rental fee.

Penalty for cancelling the reservation between 4-10 days before arrival:  50% of onemonth rental fee.

Do you have more questions?

Hit us up!