Frequently Asked Questions

1. Choose your apartment – Write down the apartment(s) reference(s)

2. Contact Equinox to confirm availability by providing arrival date and duration of rental. Equinox will inform you of possible rental options and conditions.

3. Once you have selected your apartment and accepted the rental conditions, prepare and send us the following documents, if you are:

I. A company:

  • Copy of the Company’s deed of incorporation.
  • Company`s address and Fiscal number.
  • Copy of the power-of-attorney granted to the Company’s legal representative and copy of his /her passport or ID.
  • Copy of last year’s Corporation Tax Return Declaration.
  • Copy of the future tenant’s passport or ID.

II. Self-employed:

  • Copy of ID or Passport.
  • Copy of the last two Tax Return Declarations as well as any other information that proves any source of income.

III: Employee:

  • Copy of employment contract or letter from employer stating employment seniority and type of labor contract (temporary or permanent).
  • Copy of last 3 pay slips.
  • Copy of passport or ID.

IV.  Student:

  • Letter of acceptance from host University and proof of registration payment.
  • Permanent address in the country of residence.
  • Copy of passport or ID.
  • Proof of financial solvency (please contact Equinox as the documents requiered depend on personal situation).

4. Payment

Proceed with payment (Equinox will provide payment terms and breakdown)

5. Booking conditions

Book your apartment with 50% to 100% of a monthly rental (depending on contract's start date) via bank transfer or credit card. Booking amount will be deducted from the 2-month security deposit required (the owner may request additional guarantees).

6. Check in

Handing over of keys will take place from Monday till Friday from 9:30 a.m. to 7:00 pm. Check-in/out during weekends or after 7:00 p.m will have an additional cost of 50 euros.

7. Agency Fee

A. Rental from 6 months to 10 months: 100% of one month rental plus applicable VAT.

B. Rental between 4-5 months: 80% of one month rental plus applicable VAT.

C. Rental between 1-3 months: 60% of one month rental plus applicable VAT.

D. Rental for 11 months and more: 10% of the anual rental fee plus applicable VAT.

Note: For rental contract renewals or new contracts, agency fees apply.

8.Cancelation policies

Penalty for cancellation 16-30 days prior to arrival date: 50% of booking fee

Penalty for cancellation 1-16 days prior to arrival date:   100% of booking fee

Do you have more questions?

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